Cancellation Policy

Cancellation Policy

If you cancel up to 7 days before the Experience start time, or within 24 hours of booking provided the booking was made more than 48 hours before the Experience start time, you will get a full refund.

Cancellation made by customers on the same day they make booking for any reason is non-refundable.

Customers who don’t show up on the day of tour departure is non-refundable.

Payment Policy

Customers must make appropriate payments according to the nominal price mentioned on the tour package details until the most recent digit.

We Are Not Responsible For, And Cannot Be Prosecuted For

• Damages or losses experienced by participants and customer luggage during the trip.
• Cancellations and changes or reduce of tour schedule because of obstacle that occurs during the tour such as breaking down of car engine, traffic jams, natural disaster, riots, and so on that are ‘Force Majeure’.
• Illness or death of customers due to customer’s illness or accident during the trip.

Travel Insurance

All of our tour packages are not included travel insurances.

We strongly recommend our customers to have their own travel insurances and make sure it valid for the use in tour destination country.

Force Majeure

We will not be liable for any non-performance or violation of these Terms, such as for transaction failure, restricted access to the Site, or any damage or harm to users caused by any act or condition beyond the reasonable control of either You or Us (“Force Majeure Event”).

Force Majeure Events include but are not limited to natural disaster (floods, earthquakes), epidemic, riot, a declaration of war, war, military action, terrorist action, embargo, sanctions, changes in laws or regulations, lightning, hurricanes / typhoons / cyclones, labor strikes, demonstrations, airline or hotel bankruptcy or insolvency, and so forth.